Service Commitment (Non-Binding)

This page outlines the general service commitment of e-Sijil Pro for organizational users. It is provided for informational purposes only and does not constitute a legally binding service level agreement.

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1. Service Availability Intent

e-Sijil Pro is operated with the intention of providing reliable and continuous access to the platform for organizational users.

Planned maintenance activities or unforeseen technical issues may result in temporary service interruptions.

2. Support Response Intent

Support requests are reviewed and addressed in good faith based on operational capacity and request complexity.

No specific response or resolution time is guaranteed unless expressly agreed in writing under a separate agreement.

3. Incident Handling Approach

In the event of service disruption, reasonable efforts will be made to assess the situation and restore service where technically feasible.

Incident handling priorities may vary depending on the nature and scope of the issue.

4. Exclusions & Limitations

  • No financial credits or penalties are implied by this document
  • Force majeure events are excluded from service expectations
  • Issues caused by user configuration or external systems are excluded

5. Non-Binding Statement

This Service Commitment is not a contractual SLA and does not create any legal obligation or warranty. Any binding service level terms must be documented under a separate written agreement.